Refund policy

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Please Note: All returns should be sent to our shipping address in France. We process returns/exchanges in our head office in France because our fulfillment supplier does not handle returns. 

Contact Us First

Before initiating a return or exchange, please contact us to inquire about the process. This helps us provide you with the best assistance for your specific situation.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please Note: Return shipping costs are at the expense of the customer. If you received free shipping by ordering multiple items and are returning some of them, shipping fees will be deducted from the refunded amount.

Additionally, payment processor fees may also be deducted from the refunded amount.

Non-Refundable Shipping Fees

Please be aware that shipping fees are non-refundable. The fees for shipping are paid directly to our logistic partner; hence we can only refund the cost of the product itself in the event of a return. 

Sale items (if applicable) Only regular-priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at contact@technooutfit.com and provide a picture of the item showing the defect. Once we confirm the defect, we will offer a replacement without requiring you to return the faulty item.

Claims for Undelivered or Lost Orders

In the unfortunate event that your order is not delivered, lost, or returned to us, we ask that you file a claim within 30 days following the last estimated delivery date. Claims made beyond this 30-day period will regrettably be beyond our capacity to offer a refund or resend solution. We strongly encourage customers to reach out promptly to ensure we can address and resolve the issue efficiently.

Order Tracking and Reshipment Guidelines

Upon dispatch of your order, we'll provide you with a tracking number. We encourage you to actively monitor the delivery using this number. In cases where delivery to the provided address is unsuccessful and the package is not collected from the local post office, resulting in its return to us, please note that a reshipment will incur additional shipping charges. It is important to understand that refunds or exchanges can only be processed once you have successfully received the product.

Accuracy Of The Provided Shipping Address

Please ensure that you provide a correct and complete shipping address when placing your order. It is crucial for a smooth delivery process. In the event that an order is lost or undeliverable due to an incorrect address provided by you, we regret to inform you that we will not be able to offer a replacement or refund under such circumstances. We appreciate your attention to detail in ensuring that your shipping information is accurate.

Shipment Returns

If you are shipping an item back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If a shipment is returned to our fulfillment supplier, we won't be able to receive the shipment. In such cases, we regret that we cannot process a refund or exchange.

Please feel free to reach out if you have any further questions or require assistance with a return or exchange.